The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of August 24th or when a significant change in status occurs.
We're continuing to work on restoring messages, message edits, and file shares for a limited number of workspaces that were affected by an issue with custom data retention settings. We've fixed what triggered the issue and are running data recovery using backup restoration methods. Custom retention settings have been restored for impacted channels, and we're gradually re-enabling retention jobs.We will provide another update as additional information becomes available.
Jobot
Partners
A portion of customers in Canada may experience delivery issues with short code SMS messaging when sending to a specific wireless carrier due to an underlying carrier issue.
RingCentral
Microsoft 365 for the web
StatusGator